For Short Duration/Weekend Trips (Trips less than 3 Days)
The refund of the trip amount paid will be processed as per the following deduction guidelines:
- Cancellations up to 60 days before departure date – 0% deduction
- Between 59 days to 45 days before departure – 50% deduction
- Between 45 days to 25 days before departure – 70% deduction
- Between 24 days to 7 days before departure – 80% deduction
- Less than 7 days before departure – No refund
For Long Duration Trips (Trips more than 3 Days)
The refund of the total trip amount paid will be processed as per the following deduction guidelines:
- Cancellations up to 75 days before departure date – 0% deduction
- Between 75 days to 45 days before departure – 50% deduction
- Between 45 days to 15 days before departure – 75% deduction
- Less than 15 days before departure – No refund
For International Trips (Trips more than 3 Days)
The refund of the total trip amount paid will be processed as per the following deduction guidelines:
- Cancellations up to 75 days before departure date – 0% deduction
- Between 75 days to 45 days before departure – 50% deduction
- Between 45 days to 30 days before departure – 75% deduction
- Less than 30 days before departure – No refund
Rules Applicable for Change/Cancellation of Booking by the Participant
Process:
- Email your cancellation/change request to contact@tripzi.in.
- No cancellations will be accepted over phone or WhatsApp.
- Please reply to the booking confirmation email received at the time of booking.
- The booking amount for all packages/trips is non-refundable.
Replacement of Participant(s):
- You may replace any participant in your booking if the status is “Paid” and there are at least 7 days remaining prior to departure.
- Replacement is not applicable for Volvo/Train/Flight tickets booked for the participant; such tickets will be automatically canceled.
Mode of Refund:
- Once your cancellation is confirmed, a Credit Note will be sent via email within 2 working days.
Payment Gateway Charges:
- Refunds will incur a 2.5% Payment Gateway charge + 5% GST, except for payments made via UPI, which are exempt.
Rules Applicable for Changes/Cancellation by Tripzi
Tripzi reserves the right to cancel or change any facilities, services, or prices described in brochures or on the website.
- Arrangements are planned months in advance; minor changes may occur.
- Transport timings and carriers are indicative and may change.
- Final itinerary and tickets will be sent 2–3 days prior to departure.
Force Majeure / Unforeseen Circumstances:
- Includes natural calamities, government orders, extreme weather, strikes, protests, pandemics, technical transport issues, or any event beyond Tripzi’s or suppliers’ control.
Rules in such situations:
- Alternate trip options may be offered if possible, but no cash refunds will be provided.
- A Travel Voucher / Credit Shell for the full booking amount will be issued, redeemable for the same or another trip within 1 year from the original departure date.
- Extra expenses arising from such circumstances must be borne by the participant.
Changes/Cancellations After Departure
- Tripzi is not responsible for refunds if changes or cancellations arise from force majeure or other reasons beyond control.
Unused Services
- No refunds for missed or unused services, voluntary or involuntary departures, sickness, or late arrivals.
Dropout During Trip
- Tripzi is not responsible for refunds in case of participant dropout.
- Additional costs for retreat or unplanned arrangements are the responsibility of the participant.
- Tripzi reserves the right to deny such dropouts if arrangements are not feasible.
Community & Conduct
- Tripzi reserves the right to refuse service, including cancellations, to anyone who:
- Falsifies communication
- Uses abusive behavior
- Attempts to defame or undermine the community via social media or public platforms
- Polite communication is expected; respectful participants will be assisted accordingly.
